Seth Akinbulumo Certddm
Fraud Analyst @NatWest Group
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WORK HISTORY
Fraud Analyst @NatWest Group
Edinburgh, GB
Engaged directly with high-net-worth clients, providing clear communication, reassurance, and account management during sensitive fraud investigations • Translated complex fraud detection workflows into clear, client-friendly explanations — mirroring SaaS solution demos and technical discovery. • Collaborated cross-functionally with compliance, analytics, and technical teams to resolve complex client issues, bridging technical detail with business impact. • Delivered 40+ consultative engagements daily, honing objection handling and persuasive communication. • Leveraged AI tools for case insights, mirroring SaaS pipeline tracking.•Triaged and resolved 40+ incidents daily, applying FCA/PSD2 controls. • Improved incident detection and escalation efficiency by 20%.
ABOUT SETH AKINBULUMO CERTDDM
My mission is simple: to help groundbreaking SaaS companies scale faster by connecting…
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