Sarah Simon

About Sarah Simon

22+ year career as a Global Strategic Leader with extensive background building and leading Global Shared Services Organizations, Indirect Procurement Center of Excellence, Project Management Organizations (PMO), Vendor/Supplier Management Strategies across large, complex manufacturing and service companies. Innate understanding of the interplay between shared services, outsourcing and internal operations, and the ability to drive changes that deliver significant cost, efficiency and performance results. MBA and Big 4 management consulting experience.* Valued for strategic insights, executive relationship building, and ability to influence new ways of working to drive wide-spread transformation. Excel in managing ambiguity, competing agendas and changing priorities in fast-moving environments.* Global business acumen leading global multi-service transitions with expertise in enterprise-wide assessment, strategic planning, program development, governance/compliance, standards development, process design and organizational change.* Results-oriented with deep experience in end-to-end program management and best practices process reengineering across finance, legal, human resources, information technology, procurement, strategic sourcing and supplier management.* Motivational, engaging leader with exceptional team building, communication and conflict resolution skills in multinational, multicultural environments. Strong talent acquisition, diversity/inclusion and performance management knowledge.* Excellent contract negotiations, 3rd party relationships, sourcing lifecycle and vendor/supplier management experience. Breadth of strategic management in onshoring/offshoring, managed services and staff augmentation.

Experience

1. Director Itvmo

   NextEra Energy, Inc.

   Jul 2024 — Present · Juno Beach, FL, US

   Standardized Statement of Work (SOW) governance through audits, controls, and quality reviews, improving compliance from 13% to 96% and reviewing 355 SOWs.• Implemented a center-led Fieldglass SOW Control Tower, enabling standardized approvals, controls, and compliance across IT.• Designed and piloted an AI-powered SOW Assistant, achieving 96% quality output in testing ahead of Q4 launch.• Developed enterprise-wide SOW performance guidelines and metrics, aligning IT procurement, ISC policy, and OneIT developer standards.• Delivered comprehensive SOW training and education, training 215+ internal and vendor users with a 4.9/5 satisfaction rating.Process Excellence & Platform Enablement• Led ServiceNow design, testing, and enterprise implementation with zero fundamental defects, standardizing accountability across IT functions, and training 800+ IT employees to drive adoption.• Authored a comprehensive VMO Playbook of Services, including SOPs, training materials, and educational guides to scale consistent execution.• Expanded Fieldglass implementation and adoption from 2 to 8 IT business units, supported by structured stakeholder training.• Established transactional procurement quality controls, enabling consistent review, approval, and risk mitigation across IT sourcing.Operating Model & Vendor Management• Transformed the Mexico Dedicated Center from staff augmentation to a pod-based operating model, expanding from 80 to 150 resources with standardized governance.• Delivered data-driven vendor performance management, including monthly scorecards for a $200M+ portfolio with 100% on-time reporting.• Conducted vendor segmentation and sourcing consolidation analysis across 217 vendors, maintaining a $37–38 blended rate and optimized monthly rates under $37/hour.• Expanded vendor engagement initiatives, growing the IT Vendor Summit from 7 to 12 vendors and increasing Vendor NPS participation by 8%, achieving a 54% NPS rate.

Education

• DePaul Driehaus College of Business

  Master of Business Administration - MBA, Business Administration and Management, General

  2019 — 2021

• Indiana University - Kelley School of Business

  Bachelor of Science in Business, Computer Information Systems

  1998 — 2002

Skills

• Procurement
• Mentoring of Staff
• IT Strategy
• Pmo
• Leadership
• Bpo
• Mergers & Acquisitions
• Process Improvement
• Shared Services
• Healthcare
• Business Development
• Performance Management
• Outsourcing Management
• Strategic Sourcing
• Legal Process Outsourcing
• Insurance
• Executive Management
• Offshoring
• Business Continuity Planning
• Software License Agreements
• Governance
• Business Process Improvement
• Management Consulting
• IT Outsourcing
• Outsourcing
• Strategy
• Banking
• Offshore Experience
• Project Management
• Business Transformation
• Analysis
• Business Process Outsourcing (Bpo)
• Consulting
• Strategic Planning
• Business Process Design
• Vendor Management
• Service Delivery
• Business Analysis
• Sourcing
• Rfp