Serteria S.
- Role
- Senior Vice President - Euc Governance Project Manager at Citi
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Serteria S.
Strategic and results-driven Executive Project Manager with deep expertise in leading…
Experience
Senior Vice President - Euc Governance Project Manager
Jun 2021 — Present
Manage multiple initiatives for ICG/ISG which includes risk management for Operations and Technology Loans Third Party OSP/NON OSP Working Groups, prepare PowerPoint Third Party presentations to review updates such as potential risks provided by the business activity owners regarding scorecards and TP-RAPS of the vendor relationships they manage, review and validated monthly headcount metrics for ISG People Strategy Site Scorecards. Tracked and uploaded all documents on SharePoint and MS Excel, and manage Policy and Transformation projects such as Implementation of Citi Enterprise EUC Policy and Change Management and Execution of PBWM EUC Regulatory Commitments • Devise a plan to execute regulatory commitments for High, medium, and low risks and work closely with Internal Audit gathering artifacts for high and medium risks • Provided support to the Global Consumer Banking End User Computer Program Execution lead in managing EUC related regulatory and management control initiatives across GCB • Partner with senior leadership and their teams across the Global Consumer Bank (Chief Administrative Office (CAO), Regional EUC Champions, NAM Center of Excellence (COE), Global Consumer Technology, as well as the second and third lines of defense (i.e, Internal Audit, Compliance, Legal, Finance, Operational Risk, Credit Risk • Work closely with the EUC Enterprise Team and Transformation Office to provide project status and detail summaries including risks and issues • Assist VP with VOE Collaboration activities such scheduling meetings, events and managing ISG activities on the VOE Collaboration SharePoint • Lead PBWM engagement on CEUCP 2.0 Policy Implementation and develop standard PBWM EUC Desktop procedures and guidance (MCA)
Education
University of Phoenix
Bachelor's degree, Psychology
2007 — 2009
University of Phoenix
Master of Business Administration - MBA, Business Administration, Management, Project Management, Corporate Finance
2010 — 2012
Villanova University
Certificate, Project Management
2013 — 2013
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