Sertaç Zağpus
Senior Expert Stb Program Manager @Zattoo
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WORK HISTORY
Senior Expert Stb Program Manager @Zattoo
Lead Zattoo’s Turnkey STB program—built on Google’s Android TV Operator Tier—overseeing white-label product development, release scheduling, and full product lifecycle by liaising with vendors, customer-facing teams, engineering, and business stakeholders• Define STB specifications and field-launch dates in coordination with cross-functional teams and our OEM partner• Develop white-label set-top box products with our OEM, managing product requirements, UAT cycles, and rollout schedules• Integrate Zattoo’s TV launcher and top streaming platforms (Netflix, Prime Video), implementing cutting-edge technology standards (Dolby Atmos, Dolby Vision) to match market leaders• Liaise with stakeholders to align roadmaps with market demands and emerging technology trends, and drive co-promotion of Zattoo’s TVaaS offering• Provide end-to-end pre- and post-sales support—partnering with sales, customer support, and field teams—to drive adoption, deliver training, and handle escalations with >90 % customer satisfaction• Manage sunset operations for legacy STBs, coordinating a seamless phase-out across all operators with minimal service disruption
EDUCATION
Dokuz Eylül Üniversitesi
Master's degree
İzmir Yüksek Teknoloji Enstitüsü
Master's degree
Dokuz Eylül Üniversitesi
Bachelor's degree
SKILLS
ABOUT SERTAÇ ZAĞPUS
With an engineering foundation and over 27 years in consumer electronics, I’ve excelled…
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