Serina Kelly
Passionate Client Success Partner working for a company with a huge sense of purpose to leave the world a better place!
- Role
- Senior Client Success Manager (Enterprise) at Benevity
- Location
- Staunton, VA, US
- LinkedIn followers
- 500 followers
About Serina Kelly
Solutions Expert | Trusted Advocate | Relationship Builder Found my niche - and it\'s as a Customer Success Manager for a SaaS company! What does that mean to me-Building trusting, mutually beneficial relationships with my clients-Learning about each of them and their business - knowing the good, the bad, the ugly, so I can help them find ways to incorporate the product or service to support their goals and initiatives.and making their lives easier and more fulfilling and get those renewals and expansions-Being that internal advocate for the customer\'s voice and needs! Professionally, I have more than 15 years of effectively developing and managing projects for entrepreneurs, small businesses, start-ups and nonprofits and a passion for helping others succeed while establishing strong relationships with a focus on win-win. Passionate-Authentic-Empathetic-Inspired-Resilient Professional Motto: Consistency gives you credibility Personal Motto: Above all else, be kind Proven Relationship Building Skills Strong Collaboration Skills Project Management Customer Follow-Up and Follow-Through A True Deliverer
Experience
Senior Client Success Manager (Enterprise)
May 2025 — Present
Benevity helps companies help their team members and their customers be their best selves in their everyday lives by connecting them with a sense of purpose while delivering business and social impact. Infusing a culture of Goodness in the world!#bethegood
Education
Chapman University
M.F.C.C. - Master's
West Virginia University
Bachelors of Science
Skills
- Cards
- Business
- Strategic Partnerships
- Database Admin
- Management
- Blogging
- Event Planning
- Customer Follow-Up
- Small Business
- Outsourcing
- Online Marketing
- Constant Contact
- Project Management
- Training
- Corporate Communications
- Public Relations
- Project Planning
- Lead Generation
- Strategic Planning
- Intellectual Property
- Public Speaking
- Business Networking
- Brand Development
- Start-Ups
- Leadership
- Social Media Marketing
- Marketing
- Strategy
- Marketing Strategy
- Marketing Communications
- Newsletters
- Direct Marketing
- Non-Profits
- Ghostwriting
- Campaigns
- Crm
- Social Media
- Email Marketing
- Leadership Development
- Networking
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