Serina Mohammed

WORK HISTORY

SKILLS

ABOUT SERINA MOHAMMED

A highly motivated confident experienced Delivery Manager Effective stakeholder management Identifying maintaining and managing strong relationships Strong knowledge across multiple functional areas delivering business transformation using Microsoft dynamics and power platform solutions.• Responsible for managing the successful implementation of cloud-based solutions.• Working collaboratively with Account Manager, ensuring the success of onboarding new clients.• Planning and managing the deployment project from requirements through to completion, reporting progress, risks and issues to the client and Account Managers as requested. RIAD Logs are always up to date.• Demonstrable relationship management skills with both external clients and internal delivery teams working with modern business applications in the Microsoft Power Platform.• Responsible for providing an excellent customer experience alongside Account Managers• Competency in the planning and delivery of projects within the commercial contract and project team co-ordination• Managing the full life cycle of Microsoft Dynamics 365 implementations• Ensuring budget requirements are met as well delivering on time frames, project documentation and commercial contract.• Delivering systems successfully to specific customer requirement• Leading and mentoring the project team• Experience managing complex system projects.• Excellent communication, collaboration and stakeholder engagement skills• End to end service management• SLA service management • Change management • Management of Service reviews meetings to an agreed agenda including raid, csip•Transition and onboarding new clients•Continual service improvements • Bridge to client and operational teams• Escalation point for service incidents and problems • Accountable of stability of services via delivery of service improvements road map • Responsible day to day management and end to end delivery of dynamics solutions across enterprise level accounts.