Sergii Romakh

Senior Delivery Manager @EPAM Systems

Waterloo, ON, CA

Run a portfolio of managed development services and transformation initiatives for a leading global financial institution- Managed 40+ teams across 10+ countries and 15+ locations, ensuring efficient capacity planning & resource allocation- Led increasing revenue, margin, delivery maturity and engineering excellence across the portfolio - Participated in business development and pre-sales activities, define the delivery approach and contract negotiations- Established Key Performance Indicators based delivery process leveraging engineering management best practices -Orchestrate staffing across multiple locations, fostering balanced high-performing teams- Enhanced client relationship management by understanding and supporting clients\' business needs, goals, and strategy- Acted as a mentor to managers and leaders within my portfolio fostering successors’ culture- Contributed to strategic initiatives at the account and company-wide levels showcasing robust negotiation skills- Conducted comprehensive risk management for the entire program, ensuring effective problem solving- Leads client meetings, effectively presenting program status to large groups producing impactful visual materials- Oversees budget management for the portfolio, demonstrating strategic planning skills.Key Achievements- Increased portfolio revenue by 22% in the 2021 year- Increased portfolio margin by 1% in the 2021 year- Increased customer satisfaction scores (CSAT). The share of promoters increased from 54% to 82%- Implemented a new consistent and attrition resilient governance model- Implemented new delivery models in my portfolio including process change and contract negotiation- Transited 9 teams from the high-cost location to the low-cost locations without delivery degradation (included all aspects of transition knowledge transfer, staffing etc)