Sergiu Ispas

About Sergiu Ispas

I specialize at the intersection of large-scale program governance and emerging AI-enabled operations. At Meta, I’ve led cross-functional Integrity programs spanning Policy, Ops, and Engineering—improving enforcement quality, scaling operational workflows, and building durable measurement and monitoring systems to protect communities.Now I’m focused on AI Enablement: bridging the gap between raw AI capability and safe, ethical, scalable business impact—turning models into operating systems teams can trust and adopt.My approach is three-fold:1) Governance & Risk — Establish guardrails for compliant deployment (policy alignment, human-in-the-loop controls, monitoring, and incident response).2) Operational Efficiency — Identify high-leverage LLM and agentic workflow opportunities, then operationalize them with rigorous evaluation, QA, and feedback loops.3) Change Leadership — Build the playbooks, training, and operating rhythms that help teams adopt AI-first ways of working.

Experience

1. Program Manager, Ads Integrity

   Meta

   May 2023 — Present · Seattle, WA, US

   Raise enforcement precision of the ad account strike system from 78% to 98% across 3 iterations, expanding coverage to 99% of advertisers and 230+ content policies- Lead a cross-functional effort to consolidate duplicate enforcement systems, unblocking $58.1M in annual revenue- Serve as the operational lead on AI-driven content moderation sprints, iterating on LLM prompts to improve detection precision from 56% to 98%, and reducing violating ad content by 70% in 6 weeks across celebrity impersonation, brand exploitation, and investment scam categories- Partner with Developer Platform to extend enforcement to third-party apps, achieving 99.8% precision, removing 3K+ violating apps, and preventing 124M malicious app installs (including non-consensual intimate imagery apps Meta publicly commits to addressing)- Build a net-new advertiser appeals workflow from scratch to meet EU Digital Services Act requirements, cutting average review time by 40% through targeted training and scaling capacity 11x to handle incoming volumes- Lead the review of highest-risk managed advertiser accounts, eliminating $5M/month in policy-violating ad spend and informing a system update projected to reduce violating content by 8.5%- Develop an AI-powered oncall dashboard integrating an LLM analytics agent with real-time streaming, automated appeal checks, and workflow tools to streamline triage of 640+ monthly escalations.

Education

• Seattle University

  Bachelor of Arts in Business Administration (BABA), Economics & Finance

  2012 — 2016

Skills

• Public Speaking
• Team Leadership
• Leadership
• Data Analysis
• Data Modeling
• Sas Programming
• Social Networking
• Social Media
• Social Media Marketing
• Microsoft Word
• Microsoft Excel
• R
• Sas
• Sql
• Python
• Sales
• Fundraising
• Teamwork
• Event Planning
• Microsoft Office
• Entrepreneurship
• Student Recruiting
• Consulting
• Logo Design
• Facebook
• Powerpoint
• University Relations
• Community Outreach
• Student Leadership
• Non-Profits
• Academic Tutoring
• Program Management
• Research
• Student Affairs
• Leadership Development
• Time Management
• Customer Service
• Intercollegiate Athletics
• Pinterest
• Student Development