Sergiu Borulea
Project Manager @GreenShield
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WORK HISTORY
Project Manager @GreenShield
Montreal, QC, CA
EDUCATION
Transilvania University, Brasov
Bachelor’s degree
Grigore Moisil National College
Informatics cerificate
SKILLS
ABOUT SERGIU BORULEA
I’m an experienced Operations manager – Implementation and Service – with a consistent tracking record coming from BPO and Telecom. The teams I led and the projects I managed span from Human Capital Management to Sales Support, Learning Delivery, Procurement, Application Support, Account Management and Customer Support. I had teams of more than 90 people and budgets higher than 500K USD. Skills • Team Management • Performance Management • Recruiting, Training, Coaching & Mentoring • Talent Management • Learning Management • Employee Engagement • Change Management • Project Management • Implementation • P&L Ownership • Account Management • Customer Experience • Negotiation • Sales and Pre-sales Management • Business Planning and Strategy • Forecasting • Contract Negotiation • Computer skills • Microsoft Office (Word, Excel, PowerPoint, Access, Visio – advanced) Expertise in Implementation and Service • Outsourcing: Human Capital Management, Sales Support, Procurement, Learning and Application Support. • Telecommunications: Customer Care, Sales & Retention.
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