Sergio Villarreal

About Sergio Villarreal

As a dynamic bilingual Human Resources professional fluent in English and Spanish, I…

Experience

1. Interpreter Coordinator, Language Access

   Atrium Health

   Apr 2023 — Present · Charlotte, NC, US

   To promote equal access to healthcare for all, it is crucial to ensure the availability and coordination of interpreting services for patient appointments, consultations, and hospital stays. This involves skillfully scheduling and assigning interpreters to meet the diverse linguistic needs of patients, including during emergency situations.By collaborating with external translation and interpretation agencies, recruiting, training, and supervising a team of medical interpreters, and fostering a supportive work environment, we can maintain high standards of professionalism and accuracy. Implementing and monitoring quality control measures, conducting regular audits, and evaluating interpreter performance are essential steps to guarantee top-notch interpreting services.Compliance with relevant laws, regulations, and policies related to language access services is paramount. Staying updated on industry best practices and standards for medical interpreting helps in continuously improving our services. Developing and updating internal policies and procedures ensures consistency and efficiency in delivering language services.Working closely with healthcare providers, administrative staff, and patients to assess language needs, promoting awareness and understanding of language services within the healthcare facility, and participating in multidisciplinary meetings to address language service needs are all part of our commitment to bridging linguistic and cultural gaps. This dedicated effort ensures that everyone involved in the healthcare encounter can effectively communicate and understand each other, leading to better health outcomes for all.

Skills

• Program Management
• Intercultural Communication
• Team Leadership
• Communication Training
• Communication Skills
• Human Resources
• Reputation Management
• Strategy
• Marketing Strategy
• Marketing Communications
• Presentation Development
• Communication
• Publicity
• Crisis Management
• Management
• Strategic Planning
• Speech Writing
• Spokesperson
• Strategic Thinking
• Organizational Development
• Corporate Social Responsibility
• Marketing
• Communications Planning
• Persuasive Presentations
• Leadership
• Budgets
• Organizational Communication
• Public Relations
• Internal Communications
• Media Relations
• Public Affairs
• Branding & Identity
• Corporate Communications
• Training
• Public Speaking
• Strategic Communications
• Crisis Communications
• Presentation Coaching