Sergio Goncalves
Infrastructure Specialist @Adentra Group
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WORK HISTORY
Infrastructure Specialist @Adentra Group
Calgary, AB, CA
Provide end-to-end infrastructure support for 1,500 users across 70+ distributed sites, managing servers, network switches, and enterprise virtualization platforms.Lead the successful migration of VMware vSphere environment from version 6.7 to 8.0U3 across dual data center locations, including hardware refresh and decommissioning of legacy infrastructure.Administer and optimize VMware hosts and VMs, ensuring high availability, resource optimization, patching, and lifecycle management.Manage and maintain HPE Nimble Storage SAN infrastructure, including provisioning, performance tuning, replication, and capacity planning.Oversee and maintain VMware VeloCloud SD-WAN infrastructure.Administer hybrid Microsoft Exchange (on-premises) and Microsoft 365 environment.Strengthened infrastructure monitoring by implementing and optimizing PRTG Network Monitor, resulting in significantly improved incident detection and faster response times.Manage enterprise backup and disaster recovery solutions using Veeam Platform, and AvePoint, ensuring RPO/RTO alignment and business continuity readiness.Contribute to Disaster Recovery and Business Continuity planning, including recovery testing, documentation updates, and failover validation between data center environments.Support patching and endpoint management through NinjaRMM, ensuring system compliance and vulnerability mitigation.Ubiquiti UniFi Console infrastructure, managing switches and wireless networks across multi-site operations.Lead hardware procurement and lifecycle planning, for server and computers.Configure and deploy enterprise hardware and software solutions aligned with organizational and security standards.Utilize security and ITSM tools including Delinea Secret Server, ThreatLocker, and Freshservice to enhance privileged access control, endpoint protection, and service management workflows.
EDUCATION
Estácio
College Degree, Network and System Administration/Administrator
Estácio
Post-Degree Diploma, Information Technology Audit
FGV - Fundação Getulio Vargas
MBA, IT Strategic Management
SKILLS
ABOUT SERGIO GONCALVES
Senior IT Infrastructure professional with 20+ years of experience designing, modernizing, and supporting mission-critical enterprise environments across North America and Latin America. I bring a strong blend of hands-on technical expertise and strategic infrastructure leadership.Currently supporting a multi-site enterprise environment serving 1,500 users across 70+ locations, managing 100+ servers, dual data centers (Calgary and Langley, BC), 100+ network switches, SD-WAN connectivity, and hybrid Microsoft 365 infrastructure.I recently led the migration of our VMware vSphere environment from 6.7 to 8.0U3, including hardware refresh, cluster upgrades, and decommissioning of legacy systems — ensuring high availability and long-term scalability. I also strengthened enterprise monitoring capabilities by implementing PRTG to monitor 100 ISP links and critical infrastructure components, significantly improving incident response and operational visibility.Throughout my career, I have delivered infrastructure initiatives at a global scale, working with teams across Mexico, New York, London, Chile, and Colombia. My experience includes:• IT due diligence leadership in Mexico City• Data center migration support in New York and London• Development and validation of Disaster Recovery and Business Continuity Plans across international operations• Infrastructure merge/unmerge projects aligning servers, applications, and business units• Active participation in business carve-out initiatives• Implementation of unified communications platforms in global environmentsMy expertise spans enterprise virtualization (VMware), Citrix Virtual Apps & Desktops, Nimble SAN storage, SD-WAN (VeloCloud), hybrid Exchange/Microsoft 365, Veeam backup and DR orchestration, monitoring platforms, and enterprise endpoint management.I am analytical, business-oriented, and comfortable operating in high-pressure, high-visibility environments. I collaborate effectively with cross-functional teams and leadership to align infrastructure strategy with business objectives.I am particularly interested in infrastructure modernization, hybrid cloud strategy, resiliency engineering, and scalable enterprise architecture.
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