Sergio Larrain
Business Leader, Industry Transformation
- Role
- Vice President Focal Support at Zscaler
- Location
- Redmond, WA, US
- LinkedIn followers
- 500 followers
About Sergio Larrain
Stepping into the role of Vice President of Enterprise and Technical Support at DocuSign, my focus has been on leading the charge for technical customer success management, ensuring top-tier service for our global clientele. Our team\'s dedication to technical health, reliability, and the development of revenue-generating service offerings has yielded consistent double-digit growth, transforming the landscape of post-sale service bundles into profitable subscriptions.With a strategic vision sharpened by recent experiences, the transformation of support costs and critical situation management has been paramount. Our organization harnessed monitoring and observability to proactively address customer needs, scaling to over accounts with automated responses. This approach, coupled with nurturing talent and organizational growth through initiatives like Profiles of Excellence, demonstrates our commitment to excellence and the empowerment of our team.
Experience
Vice President Focal Support
May 2025 — Present · Seattle, WA, US
Lead the evolution of Support Experience for Zscaler\'s largest customers, collaborating closely with CS, PS, and Technical Support teams.
Education
Universidad Diego Portales
Ingeniero Comercial, Business, Finance
1987 — 1993
Universidad Diego Portales
Bachelor of Business Administration - BBA, Business Administration and Management, General
1987 — 1992
Scrum Alliance
Certified ScrumMaster® (CSM®), Agile Methodology
Columbia University
Dec, The Marketing Management
1997 — 1997
Skills
- Marketing
- Product Management
- Business Alliances
- Business Intelligence
- Software as a Service (Saas)
- Business Development
- Go-to-Market Strategy
- Solution Selling
- Product Launch
- Segmentation
- Partner Management
- Team Leadership
- Sales Enablement
- Strategic Partnerships
- Leadership
- Integrated Marketing
- Cross-Functional Team Leadership
- Channel
- Demand Generation
- Marketing Strategy
- Account Management
- Management
- Cloud Computing
- Enterprise Software
- Sales Management
- Business Strategy
- Multi-Channel Marketing
- Sales Operations
- Sales
- Strategy
- Product Marketing
- Start-Ups
- Saas
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.