Sergio C.

Technical Service Manager @Tillster

San Diego, CA, US

EMAILS

[email protected]

MOBILE NUMBERS

+16•••••••80

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WORK HISTORY

Sep 2020 — Present

Technical Service Manager @Tillster

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San Diego, CA, US

EDUCATION

2002 — 2007

Bulacan State University

Bachelor of Science - BS, Electrical, Electronics and Communications Engineering

SKILLS

3gMicrosoft OfficeIp NetworkingApple CertifiedRfVirtual Private Network (Vpn)Spectrum AnalyzerNetwork Operations Center (Noc)Technical SupportZendeskApple ProductsDrive Test and Post Processing Tools(Tems Investigation, and Actix Analyzer)Cellular CommunicationsJiraUmtsSaleforceTelecommunicationsBusiness ObjectsWireless TechnologiesDrive Test and Post Processing Applications(Genex Probe/Assistant,Agilent Nitro)

ABOUT SERGIO C.

Results-driven technical service manager with 5+ years of experience in managing high-value accounts, driving revenue growth through successful customer retention, and analyzing customer data to identify opportunities. Exceptional skills in managing complex client relationships, resolving customer complaints, cross-functional collaboration, and ensuring customer success. Additionally, a highly motivated and experienced technical support engineer with 10+ years of expertise in providing top-notch technical assistance to customers and internal teams. Proven track record of resolving complex technical issues through creative problem-solving, thorough research, and effective communication.

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