Sergio Fernandez
IT Application Service Manager @UBS
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WORK HISTORY
IT Application Service Manager @UBS
London, GB
Leading the Application Support and Projects Teams for the Wealth Management business in multiple locations:• Managing the delivery of key strategic projects for the business, like Internet Banking application and UBS SmartWealth building strong collaborative partnerships with Senior business stakeholders, Development and Infrastructure leads.• Reducing a 25% in the annual number of application incidents by implementing Incident/Problem Management, Service Management and Change Management ITIL framework. • Increasing a 20% the efficiency of operational processes developing and delivering Service improvements through automation. • Project Managing RPA deliveries for Front Office and Operations teams as part of the Efficiency Program.• Delivering solutions for various Change Programs through the change and release management process using partnership with senior stakeholders across different functions. Example successful deliveries of the regulatory program including MiFiD2, GDPR, PSD2.• Providing first class support to a wide set of applications in the Wealth Management business including Trading, Portfolio Management, CRM, Payments, eBanking, Risk, Mortgage, Workflow, Mobile devices Apps, Reporting, Investment Proposals, etc.
EDUCATION
Universitat Politècnica de Catalunya
Master of Engineering - MEng, Telecommunications Engineering
ABOUT SERGIO FERNANDEZ
I love the satisfaction that comes from helping people to solve problems. I have a successful track-record of building efficient global teams and unlocking their full potential by taking a people-centric approach to management.During my 16+ years of experience in Technology working for global Financial Services I have acquired the ability to execute strategic plans, lead successful transformations and platform integrations in order to achieve financial and operational results.I have a rock-solid technical background and extensive experience in Incident and Problem management framework design and execution with ITIL certification as well Project Management with an APM Certification. Skill/Areas of Expertise: Leadership and Management, Financial Services Applications, C-level stakeholders Management, Applications Deployments and Support, Automation, RPA, Change and Release Management, SDLC, Agile/Scrum/DevOps practices, IT Solutions integration, AWS, Unix/Windows, Oracle/SQL databases, Java.
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