Sergio A. Zamprogno
Lead Business Analyst - Sr. Manager at PwC
- Role
- Global Business Analyst Programme Lead - Sr Manager at PwC
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Sergio A. Zamprogno
Brings extensive expertise in information technology, encompassing product management…
Experience
Global Business Analyst Programme Lead - Sr Manager
Oct 2017 — Present · Tampa/St. Petersburg, FL, US
Led requirements gathering for projects adhering to agile framework principles, achieving significant benefits in projects such as: Dashboard for integration issues, which helped the support team in reducing resolution time from days to hours. Integration between Salesforce opportunities and the firm’s financial systems (Oracle Financials and SAP), which reduced significantly the issues related to creation of projects and WBS codes. Integration between Concur and People MDM, connecting expense management with master people data. Automation of Salesforce tasks through RPA to streamline processes.• Supervised BA teams and facilitated requirements gathering for key initiatives: Business Process Navigator, a solution providing process KPIs and issue alerts. KYC Application for the Risk & Independence group.• Managed the backlog and roadmap for the Validation Framework Services project, ensuring timely delivery and alignment with business goals.• Documented enterprise-wide processes using BPMN and LeanIX to standardize and optimize workflows, which included (Time Capture, Hire to Retire, Billing, Client engagement Value Cycle, Resource Rate Master, KYC, etc.).• Developed an internal team portal website for onboarding into department services and providing comprehensive service information.
Education
Universidade Federal do Espírito Santo
BS
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.