Sergio Valdes
Team lead
- Role
- Team Lead at Cruiseport Destinations
- Location
- Hollywood, FL, US
- LinkedIn followers
- 500 followers
About Sergio Valdes
Passion for the hospitality industry looking to grow in my field and improve my services…
Experience
Team Lead
Sep 2017 — Present · Miami, FL, US
Supports the Check In agents at the Ports of Miami and Everglades for Royal Caribbean and other brands• Daily customer service interaction with guests, immigration and shipboard personnel• Trains Check In staff on exceptions• Handles confidential guest information and documents required to board the ship such as creditcard information• Assists guests with boarding and disembarkation processes• Assists Guests and Employees with general ship questions or concerns• Knowledgeable in Check In systems (Fidelio, TTG and Excalibur); Deputy Agent Clock-In System
Education
Miami Dade College
Bachelor's degree
2015 — 2019
Florida International University
Bachelor's Degree
2025
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