Sergio Saenz
Senior Product Manager at Morgan & Morgan, P.A.
- Role
- Senior Product Manager at Morgan & Morgan, P.A.
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
Experience
Senior Product Manager
Jan 2022 — Present · Brooklyn, NY, US
I lead the development of a B2C mobile application, which integrates with our core CRM. Drafted quarterly product roadmaps, defined strategy with senior leadership, developed features from conception to launch, and set KPIs to drive product success. Key achievements include:Improved case resolution speed by 30 days; Boosted mobile app adoption from 42% to 75% through targeted positioning and user engagement strategies;Increased document and data collection by 300% through digital transformation initiatives, including gamification, API integrations, and AI;Fostered a collaborative, agile environment, increasing cross-functional output by 200% with teams in Engineering, UI/UX, and QA.
Education
Pontifícia Universidade Católica do Rio de Janeiro
Study Abroad Semester, International Relations and Affairs
2015 — 2015
Columbia University
Bachelor of Arts (BA), Psychology & Human Rights
2012 — 2016
Skills
- Marketing
- Social Media
- Social Media Marketing
- Microsoft Excel
- Powerpoint
- Editing
- Social Networking
- Spanish
- Html
- Teamwork
- Portuguese
- Microsoft Office
- Public Speaking
- Microsoft Word
- Research
- Photoshop
- Leadership
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