Sergio Rafael Perez

About Sergio Rafael Perez

Through my professional experience, I have acquired extensive skills in the Sales, Customer Service and Information Technology fields. I am motivated, disciplined, and focused. I have passion for technology with hands-on experience in IT infrastructure and network management technologies. I posses Strong Communication Skills, and ability to interact with customers, sales and marketing teams with professionalism. I demonstrated Self-motivation, and self-discipline to work effectively in a high pace corporate environment. My driven personality helps me to instill confidence in my team and improve performance. I have the experience to start contributing from day one.

Experience

1. Support Service Manager

   Adobe

   Apr 2025 — Present · Lehi, UT, US

   As part of the Support Service Management team for Adobe’s Ultimate Support plan, I act as a strategic advisor and relationship manager for a portfolio of high-value enterprise customers. I partner closely with stakeholders across Customer Success, Engineering, Consulting, and Sales to ensure a premium support experience that drives long-term customer success and business outcomes.

Education

• Brigham Young University

  Bachelor’s Degree, Spanish Language and Literature

  2007 — 2012

• Harvard University

  Master's degree ALM extension studies, Information systems Management

  2019