Sergio Morales
IT Professional
- Role
- Senior IT Support Specialist at TELUS Digital
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Sergio Morales
I\'m excited about companies that seek to bridge the gap for underrepresented groups in tech. My diverse experience and non-traditional background facilitate my creative problem-solving and adaptability.I like to take a collaborative approach when implementing IT improvements. Modern work environments are changing faster than ever, and it\'s essential that teams have people who are ready for the challenge.
Experience
Senior IT Support Specialist
May 2023 — Present · Boston, MA, US
My work goes beyond day-to-day troubleshooting: I design scalable systems, drive automation, and lead enterprise tool migrations that create meaningful connections and empower users to leverage existing tools to maximize value. Slack Enterprise OwnerLead administration, licensing, and workspace migrations; manage SCIM provisioning and integrations with identity providers (Okta, OneLogin). Atlassian Suite Owner (Jira & Confluence)Architect and maintain workflows, automation rules, and custom configurations to streamline product and engineering delivery. Negotiated lower costs with vendors and secured DEP Apple Device Management Oversee secure deployment and lifecycle management through Iru (formally Kandji) MDM, ensuring compliance and zero-touch provisioning.Automation & Integrations Develop Python, Bash, and API-driven scripts to automate user provisioning, reporting, and IT workflows.
Education
University of Massachusetts Lowell
Bachelor's degree, Information Technology
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