Sergio Jimenez
Manager, Customer Success & Renewals Network Security (Europe) @Forcepoint
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WORK HISTORY
Manager, Customer Success & Renewals Network Security (Europe) @Forcepoint
Lead a team of seven Customer Success Account Managers responsible for driving customer value, retention, and growth across Forcepoint’s Network Security customer base in Europe. Oversee the full post-sales lifecycle for an extensive installed base, ensuring successful adoption of security solutions, strong customer engagement, and high renewal performance. Partner closely with Sales, tech Support, and Product teams to deliver strategic account planning, mitigate churn risk, and identify expansion opportunities.
EDUCATION
CIM | The Chartered Institute of Marketing
Level 6
Universidad de La Sabana
Industrial Engineering
SKILLS
ABOUT SERGIO JIMENEZ
I am a results-driven sales leader with deep expertise in the cyber security space, currently managing Customer Success and Renewals across Europe at Forcepoint. I lead a high-performing team of seven professionals focused on maximising customer retention, driving revenue growth and delivering measurable value to our clients. With a strong background in renewals and account management, I specialise in developing customer‑centric strategies that reduce churn, increase product adoption and build long-term partnerships. I am passionate about coaching and empowering teams to exceed targets through collaboration, clear direction and continuous development. Whether optimising the renewal lifecycle or aligning success plans with customer goals, I thrive on turning challenges into growth opportunities for both the business and our clients.
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