Sergio Cervantes
2018 MBA from UHD
- Role
- Lead Desktop Support Specialist at Enterprise Products
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Sergio Cervantes
IT specialist with over 25 years professional experience in IT Project Management and IT Desktop Support. Skilled and highly familiar with supporting variety of operating system software and computer hardware in a corporate business environment. Familiar with planning and coordination Audio/Video and network infrastructure projects.
Experience
Lead Desktop Support Specialist
Jun 2016 — Present · Houston, TX, US
Overall desktop support for the Corporate office with some remote operations.• Provide technical support services via email, phone, remote session and in person.• Work with other IT and Business units to rollout hardware and software upgrades; implement new equipment and services; assist with new product testing and special projects.• Support, diagnose and troubleshoot computer hardware, software, smartphones, copiers, fax machines, scanners, and any other IT-related devices and network connectivity.• Install, verify and troubleshoot installation and operation of Microsoft Windows 7, business applications, and peripherals.• Document and update written knowledge base and IT procedures.• Suggest, design, implement, and test computer for compliance to standards.
Education
University of Houston-Downtown
Master of Business Administration (M.B.A.), International Business
2016 — 2018
University of Houston
Bachelor’s Degree, Computer Engineering Techonolgy
1995 — 2003
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