Serge Zwikker
Vice President, IT Infrastructure, Service & Operations at BioCryst Pharmaceuticals, Inc.
- Role
- Vice President, IT Infrastructure, Service & Operations at BioCryst Pharmaceuticals, Inc.
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Serge Zwikker
Please be advised that I do not frequently monitor LinkedIn chat/email. It may take some time for me to respond to any questions asked through this visionary IT executive with 20+ years of experience managing IT infrastructures, strategy, and operations within cloud-focused environments. Leverages 15+ years of technology innovation within the pharmaceutical industry. Clearly defines SOPs to ensure system compliance and cohesion for local and global network support. Designs and deploys world-class IT operations that have a reputation for reliability and a high-touch customer service approach. Blends business knowledge with technology expertise to build transparent and consistent relationships with vendors, customers, and employees. Tasked with ad hoc contract negotiations due to rapport with mission-critical stakeholders. Trusted and respected leader driven by an entrepreneurial spirit; encourages shared vision and positive working environments that empower junior, senior, and executive-level players to develop beyond their perceived limitations. Seamlessly manages multimillion-dollar budgets, meeting and exceeding short- and long-term goals/objectives. Identifies significant cost savings without compromising quality and consistently delivers projects ahead of schedule.
Experience
Vice President, IT Infrastructure, Service & Operations
BioCryst Pharmaceuticals, Inc.
Jul 2024 — Present · Durham, NC, US
Education
The University of North Carolina at Chapel Hill
Bachelor’s Degree, Communication, General
1992 — 1997
Skills
- Saas
- Strategic Planning
- Service Delivery
- Business Analysis
- Vendor Management
- Itil
- Business Process Improvement
- Integration
- Security
- Enterprise Software
- Budgets
- Process Improvement
- Program Management
- Software as a Service (Saas)
- IT Operations
- Sarbanes-Oxley Act
- Cloud Computing
- Budgeting
- Networking
- IT Management
- Business Intelligence
- Active Directory
- Windows Server
- Leadership
- Information Technology
- Cross-Functional Team Leadership
- Troubleshooting
- Telecommunications
- IT Service Management
- Quality Assurance
- Change Management
- IT Strategy
- Team Leadership
- Disaster Recovery
- Project Planning
- Data Center
- Project Management
- Management
- Team Building
- Product Management
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