Sergey Selivanov

Sfdc Consultant @Customertimes

East Brunswick, NJ, US
EMAILS
s••••••••@customertimes.com
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2019 — Present

Sfdc Consultant @Customertimes

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New York, NY, US

Experience working with Salesforce platform (Lightning and Classic interfaces), Sales Cloud, Pardot, Veeva VaultProviding 3rd line technical support to customer, troubleshooting technical issues and solving incoming escalations from users.Implementation and customization of standard and custom objects and fields, page layouts, validations, workflow rules and flows, sharing and access settings and rules for automating business logic based on custom requirements.Gathering, analyzing and documenting data and business requirements to develop and implement new processes.Direct Collaboration with Development Team on development and implementation according to client requirements.Creating of reference documentation and User Guides on new tools and processes. Onsite and remote training of new and existing users.

EDUCATION

2003 — 2008

Belarusian National Technical University

Bachelor’s Degree, Commercial Activity in Transport and Communications

2008 — 2009

Belarusian National Technical University

Master’s Degree, Economy

SKILLS

Social MediaSalesforce.com AdministrationManagementStrategyE-CommerceProject ManagementCustomer ServiceMicrosoft OfficePublic RelationsMarketing Strategy

ABOUT SERGEY SELIVANOV

SFDC Consultant at Customertimes Corp

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