Sergey Selivanov
SFDC Consultant at Customertimes Corp
- Role
- Sfdc Consultant at Customertimes
- Location
- East Brunswick, NJ, US
- LinkedIn followers
- 500 followers
Experience
Sfdc Consultant
Jan 2019 — Present · New York, NY, US
Experience working with Salesforce platform (Lightning and Classic interfaces), Sales Cloud, Pardot, Veeva VaultProviding 3rd line technical support to customer, troubleshooting technical issues and solving incoming escalations from users.Implementation and customization of standard and custom objects and fields, page layouts, validations, workflow rules and flows, sharing and access settings and rules for automating business logic based on custom requirements.Gathering, analyzing and documenting data and business requirements to develop and implement new processes.Direct Collaboration with Development Team on development and implementation according to client requirements.Creating of reference documentation and User Guides on new tools and processes. Onsite and remote training of new and existing users.
Education
Belarusian National Technical University
Bachelor’s Degree, Commercial Activity in Transport and Communications
2003 — 2008
Belarusian National Technical University
Master’s Degree, Economy
2008 — 2009
Skills
- Social Media
- Salesforce.com Administration
- Management
- Strategy
- E-Commerce
- Project Management
- Customer Service
- Microsoft Office
- Public Relations
- Marketing Strategy
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