Sergey K.

About Sergey K.

Business Intelligence and Analytics Developer with deep expertise and a proven track record in development; proficient in data analysis, trend discovery, data mining, research, and problem-solving. Adopts a creative approach to designing and implementing reporting solutions, effectively addressing the evolving needs of business priorities and preferences.

Experience

1. Technical Support Representative

   Jack Henry

   Nov 2024 — Present

   Provided frontline technical support for IBM Cognos users, ensuring accurate and timely resolution of reporting and data analysis issues- Extracted and analyzed data from IBM AS400 systems to support small banks and credit unions to tailor solutions that align with their specific compliance and business intelligence needs- Assisted financial institutions in developing and refining reports to meet regulatory, operational, and strategic requirements- Troubleshot complex reporting issues, including data discrepancies, calculation errors, layout formatting challenges, and other errors- Collaborated with clients to design custom report layouts that enhance data visualization and usability- Developed and implemented interactive dashboards using IBM Cognos and other BI tools, empowering users with real-time data insights. These dashboards were designed for ease of use, with dynamic filters, drill-down capabilities, and visually engaging elements to support data-driven decision-making across various departments- Delivered training and support to end-users on best practices for IBM Cognos report development and maintenance- Supported data validation processes to ensure integrity and accuracy of financial and operational reporting.

Education

• Stratford Career Institute, Washington DC, USA

  Computer programming with C;

  2001 — 2001

• FIT, New York, USA

  Web design with HTML

  2003 — 2003

• Institute of Radioelectronics, Kharkov, Ukraine

  MS, Electronics/Computers

  1987 — 1993