Sergey Dimov
Head of Us Delivery and Customer Success @Novidea
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WORK HISTORY
Head of Us Delivery and Customer Success @Novidea
Boston, MA, US
Lead a high-performing Delivery and Customer Success organization in the US, driving customer satisfaction and business growth. Foster alignment with cross-functional teams, including Sales, PreSales, Product, R&D, and Implementation to deliver exceptional results.Key Responsibilities- Lead and manage a global team of delivery experts, fostering a culture of excellence and continuous improvement- Develop and execute strategic plans to support existing customers and new implementations- Work closely with multiple functions to ensure seamless collaboration and effective communication- Drive customer satisfaction and loyalty through timely and successful delivery- Foster innovation and process improvements to stay ahead in the InsurTech industry
EDUCATION
Sela Institute
ISTQB certification, QA & Testing
The College of Management Academic Studies
Master of Business Administration (MBA), Management of Technology Companies
Afeka Tel Aviv Academic College of Engineering
Bachelor of Technology (B.Tech.), Electric and Electronics Engineering
ABOUT SERGEY DIMOV
With over 15 years of experience in leading Delivery, Operations and Program Management…
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