Sergey Dimov
Program Management Leader | PMO & Delivery Expert | Product & Engineering Operations | Strategy Execution | Agile Evangelist | Driving alignment between people & technology to accelerate enterprise transformation
- Role
- Head of Us Delivery and Customer Success at Novidea
- Location
- Sudbury, MA, US
- LinkedIn followers
- 500 followers
About Sergey Dimov
With over 15 years of experience in leading Delivery, Operations and Program Management…
Experience
Head of Us Delivery and Customer Success
Sep 2023 — Present · Boston, MA, US
Lead a high-performing Delivery and Customer Success organization in the US, driving customer satisfaction and business growth. Foster alignment with cross-functional teams, including Sales, PreSales, Product, R&D, and Implementation to deliver exceptional results.Key Responsibilities- Lead and manage a global team of delivery experts, fostering a culture of excellence and continuous improvement- Develop and execute strategic plans to support existing customers and new implementations- Work closely with multiple functions to ensure seamless collaboration and effective communication- Drive customer satisfaction and loyalty through timely and successful delivery- Foster innovation and process improvements to stay ahead in the InsurTech industry
Education
Sela Institute
ISTQB certification, QA & Testing
2007 — 2007
The College of Management Academic Studies
Master of Business Administration (MBA), Management of Technology Companies
2006 — 2007
Afeka Tel Aviv Academic College of Engineering
Bachelor of Technology (B.Tech.), Electric and Electronics Engineering
2000 — 2003
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