Serge Valente

Principal Customer Success Manager @SimCorp

Toronto, ON, CA

The Senior Customer Success Manager (CSM) is the key partner helping our customers achieve their strategic objectives and maximize value from their investment with SimCorp. This role will engage our customers to create an effective strategic partnership by driving and executingadoption activities, demonstrating technical best practices, as well as growing and developing new relationships. The CSM will grow annual recurring revenue (ARR) through expansion & customer success management activities. As a Senior Customer Success Manager you will ultimately monitor and drive adoption and upselling with the client, whilst managing cross-sales opportunities. You’ll be working with SimCorp client’s large and small, with the aim of further helping them see value and adopt our services and solutions.

Wilfrid Laurier University

Bachelor of Arts (B.A.), Economics