Serge E.
Sr IT Business Systems Analyst, CSM, A-CSM, LEAN Agile Delivery Owner, Sr Project Manager, #Agile #SCRUM #LEAN #process #improvement #digital #cloud #bpmn #workflow #automation #transformation #aws #camunda #azure
- Role
- Senior IT Business Systems Analyst Lean Agile Delivery Owner Csm, A-csm at Progressive Insurance
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Serge E.
Senior Lean, Agile, Certified SCRUM Master, Senior Business Analyst & IT Infrastructure Consultant with over eight years leading projects and major implementations that meet and exceed client expectations in the design of innovative solutions for a Fortune 100 insurance, financial, recruiting, retail and mortgage companies. Versatile, bilingual professional with technical engineering, business consultant and management achievements ranging in size from small projects to full-scale, multi-million-dollar corporate IT projects. Ability to oversee and manage multiple concurrent initiatives as well as individuals and teams while ensuring timely completion of project deadlines all while remaining on or under budget.Key Strengths and Competencies:| Lean | Agile | SCRUM | Digital Business Transformation | Business Workflow | Business Automation | IT Automation | AWS | Azure | Business Analysis | User Stories | Stakeholder Interviews | Prototyping | BRD | FSD | As Is – To Be | Business Use Case Framework | Business Process Documentation | Service Management | Change Management | Stakeholder Relations | Cross-functional Relationships| Client Services and Delivery | Business & IT Systems Support | Relationship Building | Customer Relationship Management | Project Management | Configuration & Automation (BAC)|Technical Skills:| Camunda Workflow | Business Workflow Automation | AWS | Cloud | BPMN | GitHub | Jenkins | Azure DevOps | JIRA | ERP | SDLC | CI/CD |MS SharePoint | Atlassian Confluence | ServiceNow | Microsoft Contribute Web Designer | MS Office Suite / 365 || JDA/Oracle | Application Infrastructure Integration | MS Visio | Lucid Chart | WorkDay |
Experience
Senior IT Business Systems Analyst Lean Agile Delivery Owner Csm, A-csm
Jun 2023 — Present · Milwaukee, WI, US
Gathers and refines business requirements and leads SCRUM efforts to guide and improve the team’s productivity.*Serves as a liaison between business groups and IT.*Collaborates with business partners to understand their needs in addition to defining system requirements.*Works with various Business and IT groups to facilitate stand up meetings and Kanban reviews.*Uses scrum methodologies to work closely with Progressive business partners and product owners to maximize the business value delivered by the Team.*Oversees Data Strategy between Progressive Home, Progressive Classic, and Property IT.*Provides oversight and influence decisions regarding system capacity needs, data integration, and downstream reporting and analytics.*Evaluates and makes recommendations of highly complex designs including identification, investigation and validation of business and technical problems.*Reviews new products and vendors and provides comparison reports and overviews for IT Leadership.*Works with Application Development and Data Warehouse Teams to improve data quality and translate business objectives into technical language for Property IT.
Education
University of Wisconsin-Milwaukee
Agile, SCRUM Business Analysis & Project Management Certification, IT Project Management
2017 — 2018
University of Wisconsin-Milwaukee
Bachelor of Business Administration (B.B.A.), Computer/Information Technology Administration and Management
1996 — 2000
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