Serge Alfonse

Experience

1. Senior Analyst and Senior Project Manager

   UW Medicine

   Jan 2021 — Present

   Responsibilities include providing leadership during technology implementations, overseeing, coordinating, and implementing Technology Services FY21 project portfolio for Contact Center, Enterprise Revenue Cycle, Radiology Scheduling, Transfer Center, and UW Neighborhood Clinics • Responsibilities include conducting business analysis and delivering performance improvement and waste reduction cross-enterprise standardization recommendations through workflow redesign, development, and implementation; and tracking of the effectiveness of newly launched processes and technology through clinic feedback, patient feedback and key performance indicator monitoring.

Education

• University of Wisconsin-Eau Claire

  Bachelor of Business Administration - BBA

• PMI

  PMP, Project Management

• University of Wisconsin-Eau Claire

  BBA, Business & Finance

  1989 — 1991

• University of South Florida

  Maters of Science, Information Technology

  2002 — 2003

Skills

• Business Intelligence
• Erp
• Pmp
• Ms Project
• Sharepoint
• Crm
• IT Service Management
• Business Process Improvement
• IT Management
• Requirements Analysis
• Leadership
• Cross-Functional Team Leadership
• Program Management
• Change Management
• Sdlc
• Process Improvement
• IT Strategy
• Business Process
• Pmo
• Business Analysis
• Vendor Management
• Itil
• Integration
• Enterprise Architecture
• Data Center
• Consulting
• Project Management
• Telecommunications
• Team Management
• Outsourcing
• Quality Assurance
• Quality Management
• Strategic Planning
• Six Sigma
• Strategy
• Project Portfolio Management
• Cloud Computing
• Enterprise Software
• Solution Architecture
• Management