Serge Daniel Knapp

WORK HISTORY

EDUCATION

SKILLS

ABOUT SERGE DANIEL KNAPP

I\'m currently leading cross-functional teams focused on extracting, structuring, and analyzing data from complex customer contracts using advanced AI technologies. With a strong emphasis on practical AI applications, I build fast, scalable internal tools to streamline contract processes—leveraging AI not just for automation, but as a collaborative coding partner to prototype and ship solutions rapidly.I combine deep enterprise experience with a hands-on AI mindset: from prompt engineering and model fine-tuning to building full-stack AI-driven applications. My work bridges the gap between legal, technical, and business domains, making unstructured contract data accessible and actionable across the organization.Prior Experiences:Over the past years, I managed three teams (25+ colleagues) responsible for drafting and delivering all non-standard cloud contracts for the entire German market unit, covering all SAP Cloud Lines of Business.Before that, I served as Commercial Manager and Customer Officer for the President of Global Customer Operations and Member of the SAP Executive Board. In this role, I approved deals across EMEA, MEE, APJ, and Greater China on behalf of the President.I previously supported our co-CEO for 2.5 years, organizing and coordinating executive-level customer meetings across strategic markets.My career began in consulting, with roles between 2004 and 2011 (including external positions until 2008), focusing on SAP NetWeaver BW and large-scale enterprise architecture for global customers.