Serge-Andree Gonzalez

Marketing Project and Product Manager | Transforming Vision into Value | Social Impact

Role
Senior Experience Specialist at Verizon
Location
Miami, FL, US
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Serge-Andree Gonzalez

As a dedicated global Marketing Project and Product Manager, my passion lies in turning innovative ideas into tangible results that drive business growth. I am motivated by the challenge of aligning project objectives with marketing strategies to create impactful campaigns that resonate with audiences and deliver on company goals.What Drives Me:*Strategic Leadership: Guiding projects from concept through execution with a keen eye on market trends and customer needs.*Collaborative Excellence: Building and leading cross-disciplinary teams to foster creativity and achieve project milestones.*Data-Informed Decisions: Leveraging analytics to refine marketing strategies and maximize project outcomes.*Adaptive Agility: Thriving in diverse environments, from startups to multinational corporations, adapting strategies to meet evolving demands.I am excited to bring my strategic vision, collaborative spirit, and results-oriented mindset to a dynamic company that values innovation, impact and growth.

Experience

  1. Senior Experience Specialist

    Verizon

    Dec 2024 — Present

    As a Senior Experience Specialist, I serve as a strategic partner in shaping agent platform solutions—collaborating directly with Business Stakeholders to intake, refine, and translate complex requirements into actionable user stories with clear acceptance criteria. I work closely with UX Design to elevate the agent experience, while partnering with Development and QA teams to guide feature implementation and ensure high-quality delivery within Agile Sprints. I also lead ongoing product backlog management, prioritizing features based on ROI and business value, tracking cross-functional dependencies, and communicating the platform roadmap to stakeholders across the organization.

Education

  • Gold Coast Real Estate School

    Licensed Real Estate Sales Associate

  • University of Miami

    Bachelor of Science - BS, Mathematical Economics

  • Florida International University

    Masters of Science in Marketing, Marketing

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Serge-Andree Gonzalez — Senior Experience Specialist at Verizon in Miami, FL, US | Unifers