Serge Agapov
Senior Manager at Johnson & Johnson MedTech
- Role
- Senior Manager Ww Service Center at Johnson & Johnson MedTech
- Location
- Irvine, CA, US
- LinkedIn followers
- 500 followers
About Serge Agapov
With extensive experience in project and program management, I play a key role as Senior Manager at Johnson & Johnson MedTech. My focus is on defining and deploying global service and repair center strategies while ensuring operational excellence through inventory management, budget oversight, and team development. I work to enhance customer service continuity and compliance by building robust technical support strategies and driving process improvements. Over the years, I have successfully led cross-functional teams, managed complex projects, and delivered results in high-stakes environments. My proficiency in program management and team leadership, combined with a PMP certification, enables me to align strategies, foster collaboration, and achieve organizational milestones. Passionate about driving innovation and operational efficiency, I aim to contribute to sustainable growth and impactful customer solutions.
Experience
Senior Manager Ww Service Center
Oct 2025 — Present · Irvine, CA, US
Strategic lead for onboarding and global strategy of service & repair centers; define and deploy repair-center networks and ensure International Service Center capacity and controls for uninterrupted customer service.• Operationally accountable for service center performance — set standards, manage daily operations, inventory, budget oversight, and drive team morale and improvement programs.• Build and maintain technical support strategies, processes, and procedures to enable Service & Repair activities, Health Care Compliance, and rapid customer inquiry resolution.• Deliver continuous improvement through monthly performance, quality, and financial KPIs; lead projects to optimize inventory, reduce costs, and enhance service quality.• Cross-functional partner with finance, quality, local leaders and stakeholders to align processes, ensure EHS/compliance and training adherence, and escalate business issues/opportunities to senior management.
Education
Technion - Israel Institute of Technology
Bachelor of Science (BSc), Aerospace Engineering
2008 — 2011
Technion - Israel Institute of Technology
Master of Engineering (ME), Aerospace Engineering
Project Management Institute
PMP, Project Management
2020 — 2020
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