Serene Sanchez
Director of Client Relations @ KLS Worldwide |
- Role
- Director of Client Relations at Kls Worldwide Chauffeured Services
- Location
- Oak Ridge, NJ, US
- LinkedIn followers
- 500 followers
About Serene Sanchez
Luxury client experience and operations executive with 20+ years leading high-touch…
Experience
Director of Client Relations
Kls Worldwide Chauffeured Services
Apr 2023 — Present · New York, NY, US
Nurture relationships with existing clientele - Build relationships with new clientele - Manage and direct all aspects of the Client Experience - Build out and manage Reservations and Special Events staff - Manage NY Special Events - Build out and manage Quality Control Department - Developed Customer Care protocols, policies and procedures - Improve brand awareness - Liaise with Exec. Mgmt & Operations to assess and improve internal challenges - Identify trends to develop actions plans -Prepare reports, analytics and correspondence as needed for various departments - Email Platform Integration
Education
Eastwick College
Registetred Medical Assistant
2010 — 2011
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