Serena Martino
User Success @Grafana Labs
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WORK HISTORY
User Success @Grafana Labs
London, GB
I help users and prospects navigate their Grafana journey by understanding their challenges, sharing the right resources, and connecting them with meaningful solutions.I work closely with Sales and Marketing to identify and develop new opportunities, combining inbound engagement with proactive, research-driven outreach across email, LinkedIn, and phone. I’m comfortable running discovery conversations with technical and business stakeholders and turning insights into qualified pipeline.Curious by nature and driven by Grafana’s open-source DNA, I continuously build my knowledge of our technology and ecosystem while using data, dashboards, and AI to work smarter and create impact.
EDUCATION
Liceo Classico "Tommaso Campanella"
High School Diploma, Humanities/Humanistic Studies
University of Essex
Bsc , Psychology
ABOUT SERENA MARTINO
Our team at Grafana Labs thrives on fostering user success, a role I embraced since November 2024 after honing my abilities in demand generation at Rebura LTD for over a year. With a solid foundation in psychology from the University of Essex, I apply my understanding of human behavior to enhance user experience and engagement. My expertise in self-motivation, self-management, and collaborating with international teams stems not only from my professional journey but also from representing the interests of international students as a parliamentary representative. Fluent in Italian, English and Spanish, I am equipped to navigate and unify diverse user communities effectively.
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