Serena Broida

About Serena Broida

I am looking for a job in UI/UX or Product design. I have experience in user interviews and user testing and in making user personas, user flows, prototypes, and wireframes. I am knowledgeable in Figma, InVision, Adobe AfterEffects and ProCreate. I spent years as a barista and focused on customer satisfaction. My years as a dental lab technician taught me to pay attention to details, and the importance of esthetics. I am a highly motivated and hard-working individual. Once I set my mind to something, I almost always succeed at achieving my goal. My time spent as a call center agent taught me how to multitask and still being efficient. At this company I succeeded at-Having the fastest call handle time in the company -Maintaining an over 80% rating in quality control -Solving customers needs -Resolving customers issues and complaints -Learned 10 new dental software programs in half of the average time I also have experience has a Dental Lab Technician in which I-Quality controlled applicants and products -Gained valuable experience and knowledge in esthetics -Quickly learned new techniques and processes I spent many years in customer service which taught me-The value of customer satisfaction -How to understand customers needs -The importance of making customers feel heard My career goal is to have a successful job in UI/UX. I bring determination, passion, and commitment to everything I do. Please don’t hesitate to reach out if you want to connect about a project or job. Check out my portfolio at https://sbroidaui.webflow.io/ and see what I’ve been up to! I hope you have a fantastic day! Thank You!

Experience

1. Merchandiser

   Premium Retail Services

   Dec 2022 — Present · Cleveland, OH, US

Education

• CareerFoundry

  Certificate, User Interface Design

• Remington College

  Certificate, Dental Assisting/Assistant