Serena Brancacio

AVP, Operations

Role: Assistant Vice President Operations at EXL
Location: Redmond, WA, US
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

About Serena Brancacio

Operations leader with success in building effective teams and results. Experienced in…

Experience

Assistant Vice President Operations
EXL
Mar 2024 — Present · Redmond, WA, US

Education

California State University-San Bernardino
Bachelor of Science (BS)

Skills

Business Process Improvement
Leadership
Business Process
Contact Center Management
Change Management
Program Management
Business Transformation
Customer Service
Insurance
Management
Team Building
Project Management
Training
Process Improvement
Cross-Functional Team Leadership
Business Analysis
Strategy

Contact information

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Work email
•••••@exlservice.com
Personal email
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Direct dial
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Current company

EXL

59K employees · New York, NY, United States

Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.

exlservice.com

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About Serena Brancacio

Experience

Assistant Vice President Operations

Education

California State University-San Bernardino

Skills

Find verified contacts for anyone on LinkedIn