Serena van der Westhuizen

WORK HISTORY

EDUCATION

ABOUT SERENA VAN DER WESTHUIZEN

Professional communication and stakeholder management skills, working cross functionally across all levels of business including leadership and project teams. I am results orientated, self driven, strategic thinker, fast learner who takes initiative where needed. I can work independently or within a team within fast paced environments. Being a people person, my strength is in honest communication, building strong relationships using data for effective decision making and going above and beyond for my clients. I like to take the approach \"we are not just another supplier but an extension and partner of our clients\' business”. Courier and Distribution I have new business development and key account management (customer success) experience in courier and distribution. Achievements as a Key Account Manager: I have successfully managed a portfolio of our branches\' top clients, 25 of which contributed +/- 42% of the Cape Town monthly branch revenue and consistently exceeded monthly and annual client portfolio growth targets by 10% plus. Achievements for new business: Top nationally for new business billings for year 2020 Top nationally for new business billings for year 2019 Second nationally for new business billings for year 2018 Second nationally for new business billings for year 2017 Exceeding my annual new business target by 300k for year 2016 Recruitment I have over 11 years of successful experience in recruitment of permanent placements, both 360 and 180 recruitment, head hunting and proactive marketing of exceptional talent and management of the full process through to negotiation of candidate package and start date. I have management experience in heading up a team of recruitment consultants and know how to get the best ROI by working smart. Achievements Many clients gained that usually only dealt with big agencies. Found a way for a client to save over 2.5mil in recruitment fees a year and get a return on investment from their job portal and candidate data base. Successful placements of candidates that have stayed and thrived in their positions for a length of time due to really making sure I understand my clients\' company culture, values, management style, making sure it aligns with my candidates\' personality, values and expectations.