Serena Toro
Talent Technology @ Block
- Role
- Business Systems Analyst, Talent Technology at Block
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Serena Toro
Growth and comfort do not coexist
Experience
Business Systems Analyst, Talent Technology
May 2024 — Present
Serve as the primary technical owner for Block’s global Talent technology ecosystem, overseeing integrations, advanced configurations, reporting infrastructure, and issue resolution across Greenhouse ATS, BrightHire, LinkedIn Recruiter, Gem, Datapeople, and more- Lead technical implementation and global rollout of BrightHire: UAT testing, test tenant setup, permission logic, integration syncs, and vendor collaboration to resolve issues and ensure system readiness across all FTE regions- Manage and maintain Greenhouse systems architecture: administer RaaS requisition reports, validate API tools and custom integrations, troubleshoot error logs, maintain internal field mapping, and run sandbox testing for implementation changes- Monitor and test Greenhouse API credentials using Postman; validate endpoints, track payload behavior, and proactively resolve mapping or data sync issues across connected tools- Support system configuration and technical troubleshooting for tools like LinkedIn Recruiter, Gem, and Datapeople, partnering with vendors and internal teams to resolve access issues, optimize setup, and improve reporting logic- Own the intake and resolution of ~200 Jira tickets monthly, handled in two-week sprint cycles; triage and resolve integration bugs, permission errors, sync discrepancies, and roadmap-related changes across all Talent systems- Created and maintained 15+ internal documentation and training resources, reducing support ticket volume by 65%+(from 250+ to 85 MoM) and enabling Rec Ops to transition into Tier 1 support ownership- Influence system design and tooling decisions by identifying technical risks, designing test strategies, and guiding cross-functional partners through integration requirements, system dependencies, and long-term scalability.
Education
John Cabot University
Study Abroad Program, Management
2019 — 2019
Woodcreek High School
Diploma with Honors and Seal of Biliteracy (Spanish)
2013 — 2017
San Diego State University
B.S. Finance, Minor in Management Information Systems
2017 — 2021
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.