Serena Singleton

About Serena Singleton

Results-driven IT Program Manager with over 10 years of progressive experience in leading complex technology initiatives, driving strategic alignment, and delivering innovative solutions to enhance organizational efficiency and effectiveness. Proven track record of successfully managing cross-functional teams, multi-million-dollar budgets, and diverse portfolios of projects. Adept at translating business needs into actionable IT strategies and driving transformational change. Excellent communicator with a passion for fostering collaborative environments and building strong stakeholder relationships.

Experience

1. Information Technology Program Manager at Saic

   SAIC

   Nov 2021 — Present · Richmond, VA, US

   Providing oversight and governance for the program responsible for maintaining software and hardware compliance which includes Cloud Services, Data and Voice Networks, SSDC, SSO, End-user computing, Managed Print, ServiceNow Upgrades and IT Security. Directing and managing 8 IT vendor programs, each comprising multiple interrelated projects, ensuring successful delivery within scope, budget and timeline constraints. Developing program strategies, roadmaps, and KPIs, aligning IT initiatives with business objectives and driving cross-functional teams to achieve organizational goals. Leading and mentoring a team of 15 project managers, program coordinators, and technical professionals, fostering collaboration and professional growth. Using Agile and Waterfall methodologies, tailoring approaches to suit program complexities and ensuring effective project execution across diverse teams. Conducting comprehensive risk assessments and proactively identifying potential roadblocks, implementing mitigation strategies that minimize disruptions and delays.Establishing strong relationships with various level executives and stakeholders, providing regular program updates, risk analyses and recommendations for strategic adjustments. Managing program budgets, resource allocation, and procurement activities, resulting in 10% reduction in program costs and improved resource utilization. Overseeing vendor relationships, evaluating third-party partners to ensure the delivery of high-quality products and services. Driving process improvements by implementing standardized program management practices, enhancing team efficiency, and streamlining communication across departments.

Education

• Villanova University

  Master's Certificate , Project Management

  2007 — 2008

• Strayer University

  Master of Business Administration - MBA, Business Administration and Management, General

  2006 — 2008