Serena Lam
Head of Fundings @Loan Mountain Capital
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WORK HISTORY
Head of Fundings @Loan Mountain Capital
Responsible for creation and execution of loan documents while leading a small team and partnering with 2 dozen colleagues across the United States. • Lead loan contract creation and funding process for real estate investors• Weekly audits of recently funded accounts• Weekly training meetings involving reviewing phone calls and email etiquette
EDUCATION
UC Santa Barbara
Bachelor of Arts - BA, Communications and Theatre
ABOUT SERENA LAM
Dynamic communicator and senior manager with a strong track record of 20+ years of people leadership, optimizing operational processes, and a keen attention to detail. Recognized for building relationships and collaborating with cross-functional teams by assessing inefficiencies and streamlining communication. Lead teams from disorganization to high performance by fostering team development, implementing SOP’s, and increasing employee satisfaction. Adept at training, coaching, and creating policies and procedures. Seeking to retain a position of leadership and transition skills into a human resources role for continued impact.Coaching & Mentoring | Training & Development | Employee Engagement | Process Improvement | Policies & Procedures | Customer Service | Public Speaking | Project Management | Collaboration | Conflict Resolution | Interviewing | Time Management Technical Skills: Workday | Microsoft Suite | Oracle | Paymentus
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