Serena Glosenger
Experienced & Enthusiastic Manager, Customer Experience Manager, & Problem Solver.
- Role
- Sr Manager Customer Experience at Center for Internet Security
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Serena Glosenger
I\'m on a mission to elevate customer experiences and drive meaningful connections…
Experience
Sr Manager Customer Experience
Dec 2024 — Present
Education
Bellevue College
Cerfitication
2021 — 2021
American College of Healthcare Sciences
Certificate in Natural Product Manufacturing & Elective Aromatherapy credits
2020 — 2021
Skills
- Cross-Functional Team Leadership
- Root Cause Analysis
- Communications Planning
- Process Improvement
- Cross-Functional Collaborations
- Cross-Functional Facilitation
- Microsoft Excel
- Corporate Communications
- Crm
- Employee Training
- Customer Relationship Management (Crm)
- Public Speaking
- Forecasting
- Sales Operations
- Customer Service
- Collaborative Problem Solving
- Sales
- Creative Problem Solving
- Public Meeting Facilitation
- Customer Satisfaction
- Sharepoint
- Telecommunications
- Business Process Improvement
- Medallia
- Customer-Focused Service
- Cross-Team Collaboration
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