Serena de Maddis
Virtual Customer Service @Amazon
Signup · Get unlimited contacts
WORK HISTORY
Virtual Customer Service @Amazon
Customer-Centric Support: Deliver exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction through virtual channels while upholding Amazon\'s commitment to customer-centricity- Product and Process Knowledge: Maintaining a deep understanding of Amazon\'s products, services, and operational processes and provide accurate information and guidance to customers- Digital Engagement: Proficiency in virtual communication tools and technologies, enhancing the online customer service experience through chat, email, and other digital channels- Problem-Solving Agility: Adapting to various customer situations, and provide timely solutions, contributing to Amazon\'s reputation for world-class customer support- Performance Metrics Achievement: Highlighting track record of meeting or exceeding performance metrics, such as response times, customer satisfaction scores, and issue resolution rates, to showcase the dedication to excellence in virtual customer service at Amazon Italy.
EDUCATION
Università degli Studi di Bari
Bachelor's degree, Modern Languages and Cultures
Istituto Elvetico
Master, Administrative Assistant and Payment and Contributions with MOS International Certification
GEMA - Business School
Master, Human Resources Management and Services
Alma Mater Studiorum – Università di Bologna
Master's degree, Italian Language and Literature
Centro Studi Comunicare l'Impresa
Master, Global marketing, Communication & Made in Italy
ABOUT SERENA DE MADDIS
As a Virtual Customer Service (CSA) at Amazon, I deliver exceptional customer service…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.