Zonghao Zhang

Business Analyst @The Reynolds and Reynolds Company

Richmond Hill, ON, CA

Championed product initiatives, propelling dealership applications to the technological forefront. Conducted comprehensive process analysis, devised strategic enhancements, and meticulously documented novel product features• Tested and executed the OCR-driven incentives programs using North American OEM documents, swiftly meeting the demands of dealerships across Canada and the USA• Revitalized and sustained vehicle inventory, customer management, and rate program databases using MySQL and Navicat.• Skillfully addressed pressing customer needs, effectively compensating for functional deficiencies without UI• Thoroughly evaluated API standards, guidelines, and optimal integration practices for Deskit products with diverse providers, including DMS and financial institutions. Ensured seamless consistency, accuracy, and user-friendly interactions• Formulated and verified GitHub tickets to facilitate software updates, dealership anecdotes, and bug rectifications. Delivered adept Q&A support for dealerships, spanning implementation through ongoing maintenance, expeditiously resolving client issues within tight timelines

山东工商学院

Bachelor of Business Administration - BBA

University of Ottawa

Preparatory

Carleton University

Bachelor of Science - BS