Serdar Canbek
Director, Performance & Integrations @Palm Beach Accountable Care Organization
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WORK HISTORY
Director, Performance & Integrations @Palm Beach Accountable Care Organization
West Palm Beach, FL, US
Lead Patient Access and contact center operations focused on converting patient outreach into scheduled appointments at scale across multiple ACOs- Own end-to-end performance of Patient Access Coordinator teams, including scheduling outcomes, conversion rates, productivity, utilization, and quality- Design and optimize operating models, staffing strategies, and workflows to improve throughput, consistency, and cost per schedule- Drive forecasting, capacity planning, and performance governance using data to guide daily execution and executive decisions- Lead technology integration across CRM, dialing, QA, and reporting platforms to reduce friction and increase agent effectiveness- Partner with Finance, HR, Technology, and vendors to scale responsibly and align operations with long-term strategy
EDUCATION
Southern Illinois University Edwardsville
Master of Science (MS) in Economics & Finance
Maryville University of Saint Louis
Bachelor of Science - BS
SKILLS
ABOUT SERDAR CANBEK
Dynamic, results-driven leader blending technology, finance, data analytics, and customer experience to drive strategy and operational excellence. With a strong foundation in economics and finance, I specialize in translating complex data into actionable insights that elevate performance and growth. My experience spans FP & A, forecasting, Resource Management, KPI tracking, CRM systems, and customer intelligence across high-scale operations. I’m passionate about innovation—especially generative AI, workflow automation, and solving challenges at the intersection of tech and service. Whether leading cross-functional teams or negotiating global vendor contracts, I aim to balance cost efficiency with service excellence-Core Expertise-• Strategy & Ops Leadership | Budgeting | Stakeholder Engagement• Business Intelligence (Tableau, Power BI, SQL, Snowflake)• Forecasting | Demand Planning | Financial Modeling | Resource Management• CRM & CX Tech (Oracle CX, Calabrio, Medallia, Webex CCaaS)| • Generative AI & Automation | LLMs | NLP | Process Optimization• Vendor Management | Contract Negotiation | BPO Performance | SLA & KPI• Project Management | Problem Solving | Product Management
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