Serafyma Obozna
Technical Program Manager @Playtech
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WORK HISTORY
Technical Program Manager @Playtech
Large-Scale Program Delivery: Led cross-functional programs from strategy to launch, aligning product, UX, engineering, operations, and vendors. Defined priorities, timelines, and delivery plans. Partnered with executives on strategy and translated goals into actionable roadmaps. Applied Agile and hybrid frameworks- Reporting & Communication: Consolidated updates from all relevant teams to provide a unified view of program health: status, milestones, risks, and decisions. Established a reporting framework that improved overall program reporting speed by 20%, standardizing communication across teams and executive- and C-level stakeholders while minimizing misalignment and delays- Team Enablement & Knowledge Culture: Initiated and facilitated regular knowledge-sharing sessions across technical teams. Designed and rolled out standardized documentation formatscovering the full delivery lifecycle (BRD, TDD, FSD, RN and others)- Security, Compliance & Risk Mitigation: Ensured regulatory and security compliance across U.S. and EU markets by collaborating with legal and security teams, resulting in zero audit findings and timely launches. Navigated ambiguity in fast-changing regulatory environments by driving clarity through structured communication and proactive risk analysis. Reduced blocker recurrence by 25% through root cause analysis and long-term mitigation planning- Technical Leadership & Architecture Collaboration: Worked closely with architects and engineers to validate technical solutions and migration POCs, cutting API integration time by 30% and improving release stability across regions.
EDUCATION
National Technical University of Ukraine 'Kyiv Polytechnic Institute'
Master’s Degree, Computer Science
ABOUT SERAFYMA OBOZNA
Strategic and impact-focused Technical Program Manager with 11+ years of experience delivering complex, large-scale programs in highly regulated domains, such as gaming, payments, and banking. Adept at aligning OKRs with execution, building scalable processes, and delivering measurable business impact through automation, compliance alignment, data-driven decisions, and stakeholder collaboration.Core Competencies: Program Management, Agile Delivery (Scrum, SAFe certified), Cross-Functional Leadership, Project Portfolio Management, Process Design, Change Management, Regulatory Compliance, Stakeholder Management, Vendor Management, Risk ManagementTechnical skills: Jira, Confluence, Excel (Power Query, PivotTables), Monday.com, Power BI, SQL, PL/SQL, REST/GraphQL APIs, System Architecture, CI/CD (GitLab, Jenkins), GCP/AWS, KubernetesSelected Achievements- Delivered large-scale program across 15+ regulated markets with 40+ teams (technical and non-technical contributors) achieving 100% on-time delivery- Designed and implemented a unified end-to-end process for a new 100-person department, from product ideation through execution to post-release, driving consistent delivery standards and reducing duplicated effort by 20%- Drove platform migration from POC to delivery, reducing time-to-market for new features by 40%- Established the company’s U.S. presence by leading simultaneous product launches across three states and creating a scalable delivery framework for future rollouts- Automated KPI reporting and built forecasting dashboards, increasing decision speed and accuracy by 30%, and saving ~15+ analyst hours/week.
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