Seoud Dahab
Student | CompTIA Security+ Certified
- Role
- IT Help Desk Support at Upright Realtors
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
Experience
IT Help Desk Support
Dec 2023 — Present
Provide Tier 1 technical support resolving dozens inquires via phone, email, and in-person requests• Configure, deploy, and troubleshoot user workstations (hardware and software) and peripheral devices ensuring alignment with company security policies• Diagnose and resolve network connectivity issues for local and remote users, effectively reducing ticket resolution time• Documented and escalated incidents using a ticketing system, following ITIL best practices for change and incident management
Education
Marymount University
Bachelor of Science - BS
Northern Virginia Community College
Associate of Science - AS
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