Senthilvel Prakash
Customer Success
- Role
- Director Customer Success Operations at ArmorCode Inc.
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Senthilvel Prakash
I am a seasoned Customer Success leader with extensive experience driving growth and fostering strategic partnerships across India and international markets. Over the years, I’ve successfully led high-performing teams, managed hight value portfolios, and expanded businesses into new regions, including emerging markets.My expertise spans SAAS, customer success, campaign delivery, and digital marketing, with a strong focus on aligning business objectives with customer needs to deliver measurable results. A problem-solver at heart, I thrive on building impactful teams, driving innovation, and ensuring sustainable growth.
Experience
Director Customer Success Operations
Apr 2025 — Present · Bangalore Urban, IN
As the Director of Customer Success Operations at ArmorCode, I am responsible for building the operational foundation that enables our Customer Success organization to thrive.My responsibilities include:Strategy & Planning: Developing and executing the operational strategy to support a growing Customer Success team.Process Optimization: Streamlining workflows and implementing best practices to improve efficiency and consistency across all customer-facing activities.Technology & Systems: Managing and optimizing our tech stack to ensure the team has the right tools to succeed.Data & Analytics: Defining key metrics and building dashboards to provide insights into customer health, team performance, and business outcomes.Cross-Functional Collaboration: Partnering with leadership in Sales, Marketing, and Finance to align on shared goals and drive company-wide initiatives.
Education
Visvesvaraya Technological University
MBA, Marketing
Bangalore University
B.com
Skills
- Marketing Strategy
- Solution Selling
- Key Account Management
- Sales
- Product Management
- Customer Relationship Management (Crm)
- Team Management
- Relationship Management
- Management
- Crm
- Leadership
- Business Development
- Software as a Service (Saas)
- Revenue Enhancement
- Integrated Marketing
- Saas
- Salesforce.com
- Pre-Sales
- Customer Satisfaction
- New Business Development
- Account Management
- Customer Service
- Sales Management
- Product Marketing
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.