Senthilnathan Shanmugam
Head of Design Freshservice & Platform @ Freshworks
- Role
- Global Head of Design - Platform & Freshservice at Freshworks
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Senthilnathan Shanmugam
At Freshworks, I lead Design for Freshservice and Platform / Insights & Conversational AI, steering the global design vision and managing a 40+ member team of creatives. Together, we craft innovative, AI-native experiences that elevate product strategy, strengthen customer value, and advance Freshworks’ growth in the SaaS landscape.With deep expertise in Generative AI, MCPs and Large Language Models, and user research, my focus lies in blending creativity with data-driven intelligence to deliver impactful, human-centered experiences at scale.Previously, as Head of Global User Experience and Product Design at Birdeye, I helped shape its position as a leader in customer experience technology. My approach combines strategic foresight and hands-on execution, leveraging design thinking to drive meaningful business outcomes and transform how organizations deliver value.
Experience
Global Head of Design - Platform & Freshservice
Sep 2025 — Present
Education
Vellore Institute of Technology
Bachelor of Technology (B.Tech)
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