Senthilkumar Ramasamy
Service Delivery Manager @Wipro
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WORK HISTORY
Service Delivery Manager @Wipro
London, GB
Restructuring of a banking products and IT services in to a new digital capability, and it helps applications and IT operations in hybrid IT environments for a UK banking customer• Leading a high performing service support functions including Cyber Security Centre, Cloud Operations, ADMS, Network and Compute• Establishing multi cloud environment for compute work load & legacy products transformation
EDUCATION
Bharathiyar University
B,Sc, Computer Science
University of Madras
Master of Computer Applications - MCA
ABOUT SENTHILKUMAR RAMASAMY
An experienced software engineering professional over 18+ years of combined multi-disciplinary experience in managing complex Digital Transformation, Cloud Managed Infrastructure projects and application modernization. Working in high demand consumer organizations like Banking & Financial services, Manufacturing, Healthcare, Media, and Consulting• An effective leader with proven ability to supervise and lead high performance teams to ensure a 100% success rate in achieving the company’s goals in an extremely competitive business environment within the triple constrain Time, Cost, and Scope.• Evaluated and streamlined core IT Systems for multiple clients. Retired obsolete apps, established scalable platforms supporting business growth, strengthened information security and IT operations• Having wide international exposure with UK, Europe, and US business partnersAbilities• Service Delivery/Technical/Project Management• Enterprise Cloud Adoption/Cloud Transformation/ Application Development & Modernisation• Agile, Waterfall, ITSM• ITIL Service practices (Change, Problem, Incident)• Customer Relationship/Success management• Vendor Management• Stakeholder & Risk Management• Cross-functional team leadership• Team building/Leadership Development• Developing best practices, scalable mechanism & repeatable processes• Initiative-taking, proactive, curious, responsible, accountable, flexible and team player• Handling multimillion GBP delivery
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